Description of the training
A further vocational qualification in tourism services deepens your knowledge of customer service work in hotel reception and the provision of tourism activity services.
The training will prepare you for providing and implementing hotel reception, tourism activity and event services. You will also learn about work tasks required in lobby bars, other customer service and sales outlets, and meeting services.
You will learn to work in a sales- and customer-oriented manner. You will also learn how to use information technology and a hotel booking system and plan and carry out events and activities in compliance with sustainable operating practices. Ensuring the customers’ safety, first aid and self-assessment of your work also become familiar in the training. During the training, you can complete hygiene and alcohol passports.
The themes of sustainable development will be an underlying theme of your studies and demonstrations. You will have the opportunity to study or complete practical training abroad. After completing the training, you can apply for further training at a university of applied sciences or a university. Omnia is also a good environment to plan business activities and increase entrepreneurial expertise.
Read more about the composition of the qualification (eperusteet.opintopolku.fi). Learn more about the structure of the degree (eperusteet.opintopolku.fi).
Details of the training
What skills do you need?
You should have a qualification in the field or work experience in customer service. Completing the qualification requires a job or a practical training position. The competence required for the qualification is assessed based on work tasks at the workplace.
Omnia education focuses on refining one’s own skills, sparring with others and learning together.
Duration of education
The duration of studies is individual. The average duration is 1 year. The duration of the education is determined by the personal competence development plan (PCDP) and is influenced by, among other things, your previous studies, work experience, and individual study needs.
Implementation
The training consists of diverse contact teaching days, study visits, remote assignments and on-the-job learning.
There are, on average, 2 contact teaching days per week over 4 months. After that, there are 3–5 months of on-the-job learning. On-the-job learning usually takes place 5 days a week.
On-the-job learning during the contact teaching day period is also possible. For example, you can have 3 on-the-job learning days a week besides the contact teaching days.
Application
Important information on how to apply
Student admission
Admission is based on the information in the application, so please fill out your application carefully.
There is no entrance examination.
Enquiries regarding application: haku@omnia.fi.
Assessment of language proficiency
The language requirements are A2.1 in Finnish and B1 in English. The applicants will be invited to the language test (English and Finnish) by e-mail. The language test can be completed only at Omnia campuses in Espoo, Finland.
Read more about the language requirements.
Terms of cancellation
If the student has accepted the study place and resigns within one month of the start of the studies, 50% of the student fee will be charged. The full tuition fee will be charged for later resignations. We reserve the right to make changes.
Cancellation of an apprenticeship is free of charge.