Enrolment and cancellation conditions for adult dducation Centre courses

• You enrol on courses via the online service ilmonet.fi or by calling the Adult Education Centre’s customer service at 020 692 444, Mon–Thu 12.30–15.30.
• Enrolment is binding. Course places are personal and cannot be transferred to another person.
• The student is responsible for ensuring that their contact information is up to date. Confirmation of course enrolment is sent by email. In addition, notifications concerning the course are sent by email or phone.
• Our courses are for students aged 16 years or older.
• If the course is full, you can enrol on a waiting list. The persons in the queue are notified by email and text message if a place on the course becomes available. Accepting a place in the queue is a binding enrolment. If the person in the queue does not respond to the notification of an available spot on the course within the validity of the notification, the person will be moved to the last place in the queue.
• Students enrolled on an Open University study module are automatically enrolled on all courses of the module without separate enrolment.
• Read more about the course fees and discounts.

The Ilmonet.fi online service allows you to browse the course selection and enrol on courses. You can also check your enrolments and waiting lists. You must register and log in to Ilmonet in order to enrol on courses. 

You have the opportunity to obtain support and advice for the use of Ilmonet in our information services (ilmonet.fi). 

If you have already registered to Ilmonet, but have forgotten your login details, you can reset your username and password in Ilmonet (ilmonet.fi).

When a student cancels their place on a course

• 10 or more days before the start of the course: the cancellation is free of charge.
• 1–9 days before the start of the course: the student is charged 50 % of the course fee.
• Less than 24 hours before the start of the course: the student must pay the full course fee.
• 10 or more days before the start of the course, the place on the course can be cancelled via the Ilmonet.fi service or the Adult Education Centre’s customer service.
• Less than 10 days before the course starts, the place on the course can only be cancelled through the Adult Education Centre’s customer service. The subject of the email must state “peruminen” (“cancellation”).

Fees and cancellations

• The invoiced course or cancellation fee is at least €10.
• Cancelling your place on a cooking course will always lead to you being charged a course-specific material fee in full if you cancel the course less than 10 days before the start of the course.
• When you cancel your place on a course, you will be invoiced for both the course fee and a material fee or other fee included in the course, if the fee is mentioned in the course information.
• You cannot cancel your enrolment by notifying the teacher.
• Failure to pay the course fee or attend the course does not qualify as cancellation.
• The course fee will not be refunded even if the student stops attending the course.
• Normal cancellation conditions apply to individual courses included in the Open University curriculum, unless mentioned otherwise in the course description.

• The Adult Education Centre has the right to change the teaching location and time of the course or change the course teacher. If necessary, the format of a course can be changed to be in-person, online or multiform. Changing the course format does not affect the price of the course.
• If a course is changed or cancelled, we will inform you by text message, email or phone.
• Our customer service is closed at weekends, which is why information about course changes or cancellations may come with a delay.

If the course is full, you can enrol on a waiting list. If a course place becomes available, we will contact you by a text message or e-mail. If the course is due to start in less than seven days, we will contact several people on the waiting list. The person who confirms first will get the course place.

You can enrol for some advanced courses in advance. We will notify you of these courses by a personal text message or e-mail. You must confirm your enrolment on Ilmonet (ilmonet.fi) or by calling our customer service.